Growing your business
Getting off to a good start with a new till: the first week
· 5 min read
The switch goes smoothly when it’s prepared for and supported. Here’s what a successful first week looks like.
Before: gathering your price list
Gather your current price list (paper, photo, or file) and flag any prices that will be changing soon. It’s the only real task on your side.
D-day: installation before opening
The hardware gets set up, the menu is already encoded, the VAT rates checked, and the quick-access buttons arranged to suit your habits. Allow two to three hours.
Training: one hour, hands-on
We ring up real sales together: cash payment, card, split payment, discount, cancellation, receipt. Everyone who works the till goes through each action at least once.
The first few days: fine-tuning
We move a button, add a forgotten item, refine a category. This is normal, it’s expected, and it’s included in support.
The first close
We do the first Z report together over the phone, if you like. After that, the routine settles into two minutes each evening.
Follow-up
One call after a week, another after a month. And for a full year, you can call as soon as any question comes up.