FAQ
The questions we're really asked.
No spin, including about what VELKA doesn't do yet.
Before switching cash registers
I already have a cash register, why switch?
If yours works for you, don't switch. We're worth it when your register is slow during rush hours, when you can't see your revenue in real time, when no one answers when something goes wrong, or when you're not sure the VAT is being split correctly. The demo is exactly there to let you compare, with no pressure.
It's too expensive for my small shop.
The START plan is €39/month, all-inclusive (updates, backups, compliance). One checkout mistake a day, VAT split incorrectly, or unsold stock going unnoticed often costs far more. The 'How much is not having a proper till costing you?' calculator gives you an honest estimate for your case.
I'm not good with computers.
You don't need to install or configure anything: I take care of it. I enter your entire menu from your paper price list. Training takes one hour, and your staff can ring up sales from the very first customer. And for a year, one phone call is enough to sort out any question.
Can I try it before buying?
Yes. You can already try the register here, right in your browser, no sign-up needed. After that, the demo takes place at your own counter, with your real prices. And you get a 30-day money-back guarantee after installation: if it's not right in the first month, we remove everything and refund the installation.
Day to day
What if the internet goes down?
The register keeps working. Sales, receipts and reports run locally on your device. As soon as the connection is back, everything syncs automatically. A router outage never stops you from selling.
Can I change my prices myself?
Yes, in a few seconds, from the register or from your phone. Adding a product, changing a price, creating a promotion: it's designed to be simple. And if you'd rather, call me and we'll do it together — that's included in the support for a year.
How quickly do you respond when I have a problem?
Support is available 7 days a week, in French, Dutch or Turkish. We pick up or call back within the hour, often right away. Many problems are solved by phone or remote access in just a few minutes. If it's a blocking issue that needs a visit, I come to you. Support is free and unlimited for a year after installation.
How long does the installation take?
Two to three hours on site, in the morning, before you open. I arrive with the equipment ready and your menu already entered from your price list, and we finish with an hour of training. You don't lose a single day's revenue.
Compliance & your data
Is it compliant with Belgian law?
Yes for retail: compliant receipts, X and Z reports, a log of sales and changes, Belgian VAT breakdown, history retained. Important: for hospitality businesses subject to the registered cash register system (SCE / 'black box'), VELKA is not yet certified and displays no approval number — certification is in progress.
Does it handle VAT at 6 and 21%?
Yes, and 12% too. Each item carries its own rate. On every sale, VAT is broken down automatically, even if the receipt mixes several rates. The Z report gives you the detail by rate, ready for your VAT return.
And if you disappear, do I lose everything?
No. Your data stays with you, on your device, and can be exported at any time (products, sales, customers, accounting) in standard formats (CSV, PDF). There's no forced lock-in: you can leave with your data whenever you want.
What happens if I cancel my subscription?
You can cancel whenever you want, with no fees and no long notice period. You export your data before leaving. The software then switches to read-only mode while you retrieve what you need. No penalty, no equipment locked (if it belongs to you).
Voyez la caisse tourner sur votre comptoir
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