Privacy policy

Data controller

TEKIN Aslan (VELKA), Rue des Catelinettes 18, 6200 Châtelet, Belgique, company number BE 1041.928.963. Contact: info@velka.be.

Data collected

Demo request form: name, business name, type of activity, phone, town. Email address if you choose to receive a quote or brochure.

Booking an appointment: name, contact details, chosen time slot.

Horeca waiting list and newsletter: email address (and possibly type of business).

Quote simulator: the parameters entered and, if you request it to be sent, your email address.

Technical data: privacy-friendly audience measurement, with no advertising cookie or third-party tracker.

Purposes and legal bases

Responding to your request and contacting you back: pre-contractual step taken at your request.

Sending you a quote, brochure or newsletter: your consent, which can be withdrawn at any time.

Complying with our accounting and legal obligations: legal obligation.

Recipients

Your data is processed by the publisher only. It is neither sold nor rented out.

Hosting of the site and database: OVH SAS, 2 rue Kellermann, 59100 Roubaix, France (European Union).

Sending email or WhatsApp notifications when you make a request: a technical provider chosen by the publisher to deliver the message, with no data retained beyond that delivery.

Retention period

Demo and quote requests: 3 years from the last contact, unless a contractual relationship exists.

Contractual and accounting data: 7 years (Belgian legal obligation).

Newsletter / waiting list: until you unsubscribe.

Your rights

You have the right to access, rectify, erase, restrict, object to and port your data. You can withdraw your consent at any time.

To exercise these rights: info@velka.be. You may also lodge a complaint with the Belgian Data Protection Authority (APD), rue de la Presse 35, 1000 Brussels.

VELKA point-of-sale software (Windows PC, Android and iPhone/iPad apps “VELKA Caisse”)

Point-of-sale data (sales, receipts, products, stock, loyalty customers, users and their encrypted PIN codes) is stored only on the merchant’s device, in a local database. It is not sent to VELKA or to third parties. The merchant is the controller of their customers’ and staff’s data.

No advertising, no analytics, no trackers; no Google account is required.

Unknown barcode lookup: only the barcode number is sent to the public product databases Open Food Facts, Open Beauty Facts, Open Products Facts and UPCitemdb, to pre-fill the product sheet.

VELKA Cloud (optional, enabled by the merchant): management data (turnover, reports, catalogue) is relayed over an encrypted connection to the VELKA portal hosted by OVH (European Union), so the merchant can view it remotely. If not enabled, nothing is sent.

Licence: an anonymised fingerprint of the device (a hash value, never the raw identifier) is kept locally to bind the licence to the device.

Trial period: as long as no licence is activated, the till sends a second hashed fingerprint of the device, with the device type and software version, to the VELKA portal (OVH, European Union), so that the free 14-day trial does not restart after a reinstallation. VELKA keeps only that fingerprint and its first and last contact dates (legitimate interest: abuse prevention); no sales data and no names are sent.

iPhone/iPad app: the VELKA subscription is bought through Apple in-app purchase; payment is processed by Apple. The till sends the Apple-signed transaction (transaction IDs, plan, validity dates) to the VELKA portal to activate the licence; VELKA never receives your name or payment details.

Android permissions: network (local POS server for kitchen and customer displays and other tills on the Wi-Fi), Bluetooth (receipt printer), notifications (till running); exports (PDF, CSV) are saved in the device’s Downloads folder.

Deletion: uninstalling the app erases all data on the device. Beforehand, the merchant exports and keeps their tax records for the legal period (7 years).

Cookies

This site does not use advertising cookies or third-party trackers. Only cookies strictly necessary for the site to function (language preference, back-office session) may be set. A consent banner is only shown if a non-essential tool is added later.